Returns Policy – Gifts on the Gold Coast

Return Window: 7 Days

Returns accepted within 7 days of delivery for all eligible products.

Any damaged or faulty items must be reported within 48 hours of delivery.

How to initiate a return:
Contact us at giftsonthegoldcoast@gmail.com or call +61 434 618 936. Our team will guide you through the process and arrange a free pick-up of the product.

Refunds:
Refunds will be issued via the original payment method once the returned item is received and inspected.

Eligibility:
Products must be returned in their original condition and packaging. Some items, such as perishable goods, are not eligible for return — check the product page for details.

Shipping:
We provide free pick-up of returned items within the Gold Coast area.

Exceptions & Notes:

• Customised or perishable products may not be refundable.

• Returns that do not meet the above criteria may be refused or partially refunded.

Need help?
If you have any questions about your return, please contact us — we’re happy to assist.